Salt Lake Prenatal Massage Client Policies
What you need to know before your session:
If you don’t receive an appointment confirmation email from us within 24 hours of booking your appointment, please check your junk mail folder or check back with us by phone (801-706-7680) or email (info at slcprenatalmassage.com).
-We ask that you complete your New Client Information Form at least 24 hours in advance of your session. This will allow us to review your health history in advance and will save you time in our waiting room.
Pregnant Clients: Click here to go to our Pregnant Client Form
Postpartum Clients: Click here to go to our Postpartum Client Form
Male or Regular Female Clients: Click here to go to our Standard Client Form
Fertility Massage Clients: Click here to go to our Fertility Massage Client Form
-If you are experiencing a “high-risk” pregnancy or any of the symptoms on the list below, we must obtain a medical release form from your prenatal care provider before your session. (Print our Primary Prenatal Care Provider Release Form to take to your next appointment, or we’ll be happy to fax it to your provider for you, whichever is easiest!)
Conditions requiring medical release for massage:
- Diabetes (gestational or otherwise)
- Surface blood clots or history of clotting issues (taking blood thinners)
- Cardiac disorders or disease
- Placenta or umbilical cord issues
- Hypertension (high blood pressure)
- Chronic low blood pressure
- Previous high-risk pregnancy affecting current pregnancy
- Carrying twins or more
- Under the age of 18 or over the age of 40
- Asthma
- Drug exposure
- Autoimmune disorders
- HIV/AIDS or STDs
-Please notify your massage therapist before your session if you develop any new health conditions or symptoms, no matter how minor.
-Please always plan to arrive 10-15 minutes early for your session so you have time to use the restroom and get situated properly on the massage table. We want you to have the full 60 minutes we have scheduled for you but will not add extra massage time if you are late.
- Tipping your massage therapist for a job well done is always appreciated. 15-18% gratuity of the full cost of the service is the industry standard.
Cancellations and Rescheduling
We are very serious about upholding our cancellations and rescheduling policy. Please ensure you have read this section; you will agree to it when you sign your client information form.
We have reserved your appointment time JUST for you,. We go to great lengths to honor YOUR appointment time and ask that you do the same. We require 24 hours notice for any cancellation or rescheduling. Cancellations with less than 24 hours notice will be charged a $35 cancellation fee or 50% of the session rate (whichever is greater). If you have a true emergency that you feel deserves special consideration, please let us know as soon as possible so that we can decide whether or not to make an exception to this policy. We strive to be flexible and understanding, but request that you respect that your therapist is here for you during your scheduled appointment time and will be compensated for their time even if you don’t keep your appointment.
If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email or text message us at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us before your missed appointment time. If you leave a message or send and email but do not hear back from us, we don’t know you aren’t keeping your appointment and will consider you a no-show and ask that you pay the full session fee. And we really, really don’t like to do that, but we must.
If you discover the day of your appointment that you might be in early labor, in most cases you are still fine to receive a massage (unless your labor is progressing rapidly!) Please call us right away to discuss your options.
Out of respect for our therapists’ time, we will always charge or deduct from prepaid sessions the full session fee for “no-shows” (missed appointments with no notification), regardless of the circumstance.
All payments including prepaid packages, sessions, or gift certificates are non-refundable. You may use prepaid, unexpired sessions at any time before, during, or after pregnancy, or they can be used by a friend or family member, male or female.
In an effort to minimize scheduling conflicts or mistakes, we will typically send an appointment reminder by email or text within 24-48 hours of any subsequent appointments. We do this so that both parties are clear about the scheduled appointment time. If you do not receive a reminder, it is your responsibility to contact us to double-check your appointment time.
We do not recommend massage if you are experiencing any of the following:
- Threat of miscarriage – current bleeding, spotting, hemmorhaging
- Infectious or contagious disease
- Premature labor (labor prior to 37 weeks)
- Fever, Nausea, or Diarrhea
- GEPH (Pre-eclampsia)
- Toxemia (eclampsia)
- No regular fetal movement felt for 8-10 hours
- Ectopic pregnancy
- Severe, unexplained abdominal pain
- Throbbing/Migraine headache
- Kidney and/or bladder disease
- Cancer or undiagnosed lumps
- Any active inflammatory disease affecting blood vessels
- Acute stage pneumonia
- Diabetes – with active complications
- Shock
- Aneurysm
- Breast infection with fever
Note to Postpartum Clients: Postpartum massage therapy can begin 24 hours after delivery. However, if you had birth complications or a Cesarean delivery, it’s a good idea to check with your prenatal care provider prior to receiving massage during the first month postpartum.
If you develop an active breast infection accompanied by a fever, you will need to reschedule your appointment.
Your safety, comfort, and satisfaction is important. If you have any questions, please contact us.
Thanks so much – we look forward to making your life a little easier!